Refund Policy

Refund Policy

At Userve Solutions, we are committed to delivering high-quality Digital Marketing and Web Development services tailored to your business goals. Your satisfaction is our priority.

1. 15-Day Satisfaction Guarantee

We offer a 15-day satisfaction guarantee for the following services:

Covered Services:

  • Digital Marketing

  • Social Media Marketing

  • Franchise SMM

  • Enterprise SMM

  • Content Marketing

  • Copywriting Services

  • Email Marketing

  • PPC (Pay-Per-Click)

  • Google Ads

  • Meta Ads

  • Lead Generation

  • Web Development

  • E-Commerce

  • Web Portals

If you’re not satisfied with the service quality, you may request a refund within 15 calendar days from the official project start date.

2. Refund Eligibility & Breakdown

Refunds are issued based on the work completed and expenses incurred at the time of your request.

You may be eligible for a partial refund if:

  • Your request is made within 15 days of the project start

  • Less than 100% of the project has been completed

  • No final deliverables (such as website deployment or ad campaign launch) have been delivered

Non-refundable costs include (but are not limited to):

  • Domain/hosting purchases

  • Paid third-party tools and licenses

  • Ad spend (Google/Meta)

  • Licensed content or images

3.  Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Requests made after 15 days from project start

  • Fully delivered or approved services

  • Delays caused by the client (e.g., late feedback or missing content)

  • Services purchased under promotional or discounted pricing

  • Third-party expenses (ad budgets, plugin costs, etc.)

4. Refund Request Process

To request a refund, please email us at info@uservesolutions.us with:

  • Your Full Name

  • Project/Invoice Number

  • Project Start Date

  • Reason for your refund request

  • Any relevant documents or proof

Our team will respond within 3–5 business days.

5. Processing Time

Once approved, your refund will be processed within 7–10 business days and sent via the original payment method used.

6. Dispute Handling

If there’s a disagreement regarding work completed or refund eligibility, Userve Solutions will perform a good-faith internal review. Our final assessment will be binding.

7. Final Notes

  • This policy applies only to the services listed in section 1.

  • It overrides any verbal agreements or informal promises.

  • If you have questions, contact us at:
    info@uservesolutions.us